Shopping With Power Up Gaming
- What is Power Up Gaming?
- Are your products new or used?
- Are any of your prices negotiable?
- Do you offer monthly deals or discounts?
- How does your rewards program work?
Product Listings & What Is Included
- What is included with the game I am looking at?
- What does “cartridge only” mean?
- What does “printed cover art” mean?
- What does “Complete in Box” mean?
- Are manuals included with disc games?
Testing, Cleaning & Authenticity
- What does “disc only” mean?
- Are your games tested?
- Are your consoles tested?
- Do you clean your games and consoles before selling them?
- Do your disc games have scratches?
Orders, Checkout & Inventory
- Why did an item disappear from my cart?
- Can I change or cancel my order after placing it?
- Do you restock sold-out retro games?
- Can I place an item on hold?
- Do you offer local pickup?
Shipping & Delivery
- Can you tell me about your shipping policies?
- Where do you ship from?
- What shipping carriers do you use?
- How are shipping rates calculated?
- Why is my shipping cost higher than expected?
Returns, Exchanges & Warranty
- How are returns or exchanges handled?
- What should I do if my game or console is not working?
- Do your used consoles come with warranty?
- Do your games and accessories come with warranty?
- What is not covered by warranty?
Selling & Trading Items To Power Up Gaming
- How do I sell or trade items to Power Up Gaming?
- Do I need an appointment to trade in games?
- How are trade-in values determined?
- Do you offer cash or store credit?
- Why was my trade-in offer lower than I expected?