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What happens if my package is damaged during shipping?

If your package arrives damaged, please contact us as soon as possible.

Please keep the item, shipping box, packaging materials, and anything else that came with the shipment. Photos are very helpful.

When contacting us, please include:

Your order number
Photos of the damaged box
Photos of the damaged item
Photos of the packing materials
A description of what happened

This helps us review the issue and work through the next steps.

Real Store. Real Inventory. Shop live inventory from our Barrie, Ontario retail location.
Used Games, Done Right. Products are cleaned, inspected, and backed by warranty.
Need Order Help? Include your order number when contacting us so we can help faster.